Privacy Policy

Dob's Brake & Auto Center – Privacy Policy

Policy background:

In this policy we have set out the personal data that we (Dob's Brake & Auto Center) collect from, and about, our customers and we explain how this data is used and why we need it. It is important to note that this policy is non-contractual.

We (Dob's Brake & Auto Center) are committed to protecting the personal data that we have access to, and are required to have, to process requests for our services, and have therefore developed privacy policies to protect such data. This policy relates to all of the personal data held about our customers.

What personal data do we process and where does it come from?

We (Dob's Brake & Auto Center) generally only collect and use personal data from individuals when they make enquiries or require services from us. The data processed includes, but is not limited to, your name, address, telephone number and email address. This data is collected directly from you. We do not collect data from third parties. This data is stored securely in our systems, in emails and in our paper files.

Why do we (Dob's Brake & Auto Center) collect personal data?

Our lawful reason for collecting and processing your data is to carry out our legitimate business interests, because we need to process this data to carry out our obligations under the contract of purchase and supply, or because we need to comply with a legal obligation.

Without your personal data we cannot administer your services request properly and consequently initiate a successful purchase or service supply process. We (Dob's Brake & Auto Center) may use your personal data without your knowledge or consent, where we are permitted or required by law, or regulatory requirements.

What do we (Dob's Brake & Auto Center) do with personal data?

We (Dob's Brake & Auto Center) use personal data specifically for business purposes including facilitating the supply of our services. We need to be able to supply your service, maintain accurate business records and undertake any other reasonably related purpose in carrying out our business activities.

Monitoring, disclosing, and sharing personal data:

As part of our customer contract, we monitor compliance with other policies, which safeguards our systems and ensures that data is deleted as soon as we are required to do so. We do not share with or disclose personal data to anyone other than such parties that we are legally required to do so.

How long will we (Dob's Brake & Auto Center) keep personal data for?

There are existing legal and regulatory requirements which govern how long we should retain your personal data, which may change at any time.

In general, we will keep sales / services enquiry data for up to 12 months.

The rights of individuals whose personal data we (Dob's Brake & Auto Center) process:

If we are processing your personal data you have the following rights:

The right to be informed of what data we are processing, what for, how we obtained the data, and to whom it is being released.
Subject to certain conditions as set out in “Access to your personal data” below, the right to access the data that we are processing on you.
The right to rectification of the data if it is seen to be incorrect or inaccurate.
The right of erasure (in certain circumstances such as where you gave your consent to process).
The right to restrict processing (to request that we do not process data for certain activities in certain circumstances).
The right to data portability (where appropriate).
The right to object.
The right not to be subject to automated decision making.

Access to personal data:

You have the right to see the personal data that we (Dob's Brake & Auto Center) hold about you. Any such request must be made in writing or by email. When requesting access to your personal data, please note that we (Dob's Brake & Auto Center) may request specific information from you to enable us to confirm your identity, and the right that you have to access the data, as well as to search for and provide you with the personal data that we (Dob's Brake & Auto Center) hold about you. We (Dob's Brake & Auto Center) will ensure that your request is responded to within one month of receipt. Your right to access the personal data that we (Dob's Brake & Auto Center) hold about you is not absolute. In the event that we (Dob's Brake & Auto Center) cannot provide you with access to your personal data, we (Dob's Brake & Auto Center) will endeavor to inform you of any reasons why, subject to any legal or regulatory restrictions.

Updating personal data:

It is important that the data we (Dob's Brake & Auto Center) process about you is accurate and up to date. We (Dob's Brake & Auto Center) also need you to ensure that you keep us updated when the personal data that we (Dob's Brake & Auto Center) hold about you changes.

Keeping personal data safe and secure:

We (Dob's Brake & Auto Center) seek to maintain physical, technical, and procedural safeguards that are appropriate to the sensitivity of the personal data in question. These safeguards are designed to protect your personal data from loss, unauthorized access, copying, use, modification, or disclosure. We (Dob's Brake & Auto Center) have policies in place to deal with a suspected data security breach and will notify the Information Data Security Breach Reporting | State of California, and you, of any suspected breach where we are legally required to do so.

Transferring personal data outside of the U.S.A.:

We will not transfer your personal data to countries outside the United States of America (USA).

Questions or concerns:

If you have any questions about this privacy policy, or any concerns about how we manage your personal data, please contact us in writing or by email. We will seek to answer your questions and advise you of any steps taken to address any issues raised. If you are unsatisfied with our response, or you believe that we have not complied with your data protection rights, you may make a written submission to the Better Business Bureau .

Changes to our privacy policy:

Any changes we may make to our privacy policy in the future will be posted on this page. You may be notified of these changes in writing or by email, however, we advise that you check this page regularly to keep up to date with any necessary changes.